Shipping & Returns

Last updated: August 26, 2026

This policy is a launch-ready draft and should be adjusted to match the exact shipping, insurance and return practices you decide to offer.

Shipping

Orders are prepared after payment is confirmed. Shipping status, carrier and tracking information may be shown in the customer Orders page and sent by email when available.

High-value collectibles

High-value items may require additional handling, insurance, signature confirmation or identity verification. Shipping fees and available services may vary by item and destination.

Delivery issues

If tracking shows a problem, damage or non-delivery, contact collectorsgrail@gmail.com as soon as possible with the order number and relevant photos or carrier information.

Returns

Because collectible values and conditions can be time-sensitive, returns are not automatically accepted for change-of-mind purchases. Items that arrive materially different from the listing, damaged, or otherwise covered by applicable consumer law will be reviewed case by case. Nothing in this policy limits rights that cannot legally be excluded.

Cancellations

Auction bids should be treated as commitments. Bid cancellations and order cancellations are handled only where permitted by Collectors Grail rules or applicable law.